Order Fulfillment & Customer Liaison Specialist

Grand Traverse Container Inc; East Bay Township (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Grand Traverse Container Inc is seeking a customer service representative in East Bay Township, Michigan. You will maintain effective customer relations and process orders while ensuring communication between customers and production teams.

The ideal candidate should possess strong communication skills and relevant experience in customer service or equivalent education. The role requires proficiency in MS Office and strategic problem-solving to enhance customer satisfaction.

Qualifications

• Self-motivated with a strong drive to achieve results.
• Ability to read and interpret documents such as design specs and ISO documents.

Responsibilities

• Maintain effective customer relations through prompt and efficient service.
• Create detailed specs and print cards for parts according to ISO procedures.
• Process and distribute orders received from customers.
• Inform customers of prices, shipping dates, and anticipated delays.
• Create purchase orders for necessary materials.
• Compile statistics and prepare reports for management.

Skills

Strong communication

Planning

Organization skills

Mathematical ability

Excellent phone etiquette

Proficiency with MS Office

Strategic thinking

Problem-solving

Ability to multi-task

Education

Two (2) year degree or three (3) years of relevant customer service experience

Job description

Grand Traverse Container Inc is seeking a customer service representative in East Bay Township, Michigan. You will maintain effective customer relations and process orders while ensuring communication between customers and production teams.

The ideal candidate should possess strong communication skills and relevant experience in customer service or equivalent education. The role requires proficiency in MS Office and strategic problem-solving to enhance customer satisfaction.