Customer Service & Order Fulfillment Specialist

Green Bay Packaging; Albert Lea (MN); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Wellness programs

STD/LTD and Life Insurance

401(k) with company match

Descripción de la vacante

Green Bay Packaging is seeking a Customer Service Representative to deliver high-quality support to customers, sales teams, and production staff. The role involves order placement, pricing inquiries, deliveries, and handling complaints while ensuring accurate, timely information across channels.

You will interact with customers, suppliers, and internal teams to optimize service levels and provide technical recommendations based on production capabilities.

Formación

• High school diploma or equivalent required.
• Two-year degree with related experience preferred.
• Manufacturing environment experience preferred.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to interact with all levels within the company.

Responsabilidades

• Provide timely and accurate information on order status and product knowledge requests.
• Process customer orders/changes and returns per policy.
• Handle customer returns in line with established procedures.
• Provide timely feedback on service failures or concerns.
• Partner with Sales Representatives to exceed service expectations.
• Prioritize a fluctuating workload effectively.
• Communicate with clients and sales reps via phone, email, and memos.

Conocimientos

Customer service

Communication

Organization

Time management

Interpersonal skills

Self-starter

Attention to detail

Problem solving

Data entry

Teamwork

Educación

High school diploma

Two-year degree (manufacturing preferred)

Herramientas

Microsoft Office

Descripción del empleo

Green Bay Packaging is seeking a Customer Service Representative to deliver high-quality support to customers, sales teams, and production staff. The role involves order placement, pricing inquiries, deliveries, and handling complaints while ensuring accurate, timely information across channels.

You will interact with customers, suppliers, and internal teams to optimize service levels and provide technical recommendations based on production capabilities.