Customer Service & Order Fulfillment Coordinator

Acosta, Inc.; Tampa (FL); Presencial; USD 23.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Descripción de la vacante

Acosta is seeking a detail-oriented Customer Service Coordinator in Tampa, FL to support customer service functions across assigned lines and ensure smooth order processing from start to finish.

You will professionally handle order issues, update orders, pricing, and criteria in internal systems, and monitor dashboards to address issues quickly. This role emphasizes strong communication and collaboration with internal and external teams.

Formación

• 2+ years of customer service, administrative, or business process experience.
• Food broker experience preferred.

Responsabilidades

• Receive and resolve customer order issues professionally.
• Research and resolve issues with internal and external teams.
• Update orders, pricing, and criteria in internal systems.
• Monitor dashboards and alerts daily to identify issues.
• Escalate unresolved issues to managers or supervisors.
• Investigate rules engine issues and follow resolution procedures.
• Maintain documentation per company policies.
• Build and maintain relationships with customers, clients, and coworkers.
• Support Customer Replenishment (CRP/VMI) processes when applicable.
• Complete special projects and additional duties as assigned.

Conocimientos

Clear communication

Organization

Problem solving

Microsoft Word/Excel/Outlook

Educación

High School Diploma or GED

Associate Degree preferred

Customer service training a plus

Descripción del empleo

Acosta is seeking a detail-oriented Customer Service Coordinator in Tampa, FL to support customer service functions across assigned lines and ensure smooth order processing from start to finish.

You will professionally handle order issues, update orders, pricing, and criteria in internal systems, and monitor dashboards to address issues quickly. This role emphasizes strong communication and collaboration with internal and external teams.