Order & Customer Support Coordinator

Acosta; Chesterfield (MO); Presencial; USD 23.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible scheduling options

Equal opportunity employer

Descripción de la vacante

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish across assigned lines. You will professionally receive and resolve customer order issues while collaborating with internal and external teams.

The role requires strong communication, organization, and data-entry skills, with proficiency in Word, Excel, and Outlook. Ideal candidates have 2+ years in customer service and familiarity with order management systems.

Formación

• High School Diploma or GED required.
• Associate degree preferred.
• Formal customer service training a plus.
• 2+ years of customer service, admin, or business process experience.
• Food broker experience preferred.

Responsabilidades

• Professionally receive and resolve customer order issues
• Research and resolve issues, collaborating with internal and external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify and address issues quickly
• Escalate unresolved issues to appropriate managers or supervisors
• Investigate rules engine issues and follow established resolution procedures
• Maintain accurate documentation in compliance with company policies
• Build and maintain strong relationships with customers, clients, and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

Descripción del empleo

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish across assigned lines. You will professionally receive and resolve customer order issues while collaborating with internal and external teams.

The role requires strong communication, organization, and data-entry skills, with proficiency in Word, Excel, and Outlook. Ideal candidates have 2+ years in customer service and familiarity with order management systems.