Customer Service Coordinator: Order & Issue Resolution

Acosta; Charlotte (NC); On-site; USD 23,000 - 24,000; Full time

Job summary

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish. You will professionally resolve order issues and collaborate with internal teams to ensure accurate data and timely updates.

The role emphasizes strong communication, data entry, and adherence to company policies in a fast-paced environment. Salary is competitive with benefits and growth opportunities within Acosta Group.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Formal customer service training is a plus.
• 2+ years in customer service, administrative, or business processes.

Responsibilities

• Professionally receive and resolve customer order issues
• Research and resolve issues with internal and external teams
• Update orders, pricing, and criteria in internal systems
• Monitor dashboards and alerts daily to address issues quickly
• Escalate unresolved issues to managers/supervisors
• Maintain documentation per company policies
• Build and maintain relationships with customers and coworkers
• Support replenishment processes when applicable
• Complete special projects and additional duties as assigned

Skills

Communication

Organization

Problem-solving

Education

High School Diploma or GED

Associate Degree preferred

Formal customer service training

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish. You will professionally resolve order issues and collaborate with internal teams to ensure accurate data and timely updates.

The role emphasizes strong communication, data entry, and adherence to company policies in a fast-paced environment. Salary is competitive with benefits and growth opportunities within Acosta Group.