Customer Service Coordinator — Flexible Scheduling & Impact

Acosta, Inc.; Lewisville (TX); On-site; USD 23,000 - 24,000; Full time

Job summary

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish. The role emphasizes professional issue resolution, accurate data entry, and proactive communication with customers and internal teams to keep orders moving smoothly.

The ideal candidate will have 2+ years in customer service or related fields, strong communication and organizational skills, and proficiency with Word, Excel, and Outlook.

Qualifications

• Requires a high school diploma or GED.
• Associate degree preferred.
• Formal customer service training a plus.

Responsibilities

• Professionally receive and resolve customer order issues.
• Research and resolve issues with internal/external teams.
• Update orders, pricing, and customer criteria in internal systems.
• Monitor dashboards and alerts to identify issues quickly.
• Escalate unresolved issues to managers or supervisors.
• Investigate rules engine issues and follow resolution procedures.
• Maintain documentation per company policies.
• Build and maintain relationships with customers and coworkers.
• Support Customer Replenishment processes when applicable.
• Complete special projects and other duties as assigned.

Skills

Strong communication

Organization

Problem-solving

Microsoft Word/Excel/Outlook

Data entry

Order management systems

Education

High School Diploma or GED

Associate Degree preferred

Formal customer service training

Tools

Microsoft Word

Excel

Outlook

Order management systems

Job description

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish. The role emphasizes professional issue resolution, accurate data entry, and proactive communication with customers and internal teams to keep orders moving smoothly.

The ideal candidate will have 2+ years in customer service or related fields, strong communication and organizational skills, and proficiency with Word, Excel, and Outlook.