Customer Service & Order Coordination Specialist

Acosta; Rogers (AR); Sur place; USD 23 000 - 25 000; Plein temps

Avantages offerts par ce poste

Flexible scheduling

Résumé du poste

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish. You will receive and resolve customer order issues and collaborate with internal teams to ensure accurate pricing and criteria in our systems.

The role emphasizes strong communication, data entry accuracy, and timely issue resolution in a fast-paced environment, with potential involvement in CRP/VMI processes. Full-time, on-site in Rogers, AR, with salary up to market rates.

Qualifications

• High School Diploma or GED required
• Associate Degree preferred
• Formal customer service training a plus

Responsabilités

• Receive and resolve customer order issues
• Research and resolve issues with internal/external teams
• Update orders, pricing, and customer criteria in internal systems
• Monitor dashboards and alerts daily to identify issues
• Escalate unresolved issues to managers or supervisors
• Investigate rules engine issues and follow procedures
• Maintain documentation per company policies
• Build and maintain relationships with customers and coworkers
• Support Customer Replenishment (CRP/VMI) processes when applicable
• Complete special projects and additional duties as assigned

Connaissances

Strong communication

Organization

Problem solving

MS Word

MS Excel

Outlook

Data entry

Order management

Detail oriented

Formation

High School Diploma

Associate Degree

Customer service training

Outils

Microsoft Word

Excel

Outlook

Description du poste

Acosta is seeking a detail-oriented Customer Service Coordinator to support order processing from start to finish. You will receive and resolve customer order issues and collaborate with internal teams to ensure accurate pricing and criteria in our systems.

The role emphasizes strong communication, data entry accuracy, and timely issue resolution in a fast-paced environment, with potential involvement in CRP/VMI processes. Full-time, on-site in Rogers, AR, with salary up to market rates.