Customer Service Coordinator: Orders & Issue Resolution

Acosta, Inc.; Lewisville (TX); On-site; USD 23,000 - 24,000; Full time

Job summary

Acosta Group is seeking a detail‑oriented Customer Service Coordinator to support customer service across assigned lines and ensure smooth order processing from start to finish. The role emphasizes issue resolution, accurate data handling, and strong customer relationships to drive fulfillment success.

The position requires 2+ years in customer service or related roles, with proficiency in Word, Excel, and Outlook.

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• Formal customer service training a plus.

Responsibilities

• Professionally receive and resolve customer order issues.
• Research and resolve issues, collaborating with internal and external teams.
• Update orders, pricing, and customer criteria in internal systems.
• Monitor dashboards and alerts daily to identify and address issues quickly.
• Escalate unresolved issues to appropriate managers or supervisors.
• Investigate rules engine issues and follow established resolution procedures.
• Maintain accurate documentation in compliance with company policies.
• Build and maintain strong relationships with customers, clients, and coworkers.
• Support Customer Replenishment (CRP/VMI) processes when applicable.
• Complete special projects and additional duties as assigned.

Skills

Communication

Organization

Problem-solving

Microsoft Word

Excel

Outlook

Data entry

Order management

Attention to detail

2+ years experience

Food broker exp

Education

High School Diploma or GED

Associate Degree

Customer service training

Tools

None

Job description

Acosta Group is seeking a detail‑oriented Customer Service Coordinator to support customer service across assigned lines and ensure smooth order processing from start to finish. The role emphasizes issue resolution, accurate data handling, and strong customer relationships to drive fulfillment success.

The position requires 2+ years in customer service or related roles, with proficiency in Word, Excel, and Outlook.