Customer Service & Order Fulfillment Coordinator

Beacon Hill Staffing Group, LLC; Stallings (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Beacon Hill Staffing Group, LLC seeks a Customer Service & Order Management Coordinator (Manufacturing) to handle high-volume calls, manage purchase and service orders, and maintain strong client relationships.

Responsibilities include coordinating inventory transfers, handling RMAs, and supporting field technicians while ensuring timely communication and documentation. A fast-paced, detail-oriented candidate will thrive here.

Qualifications

• Experience in a high-volume call center or customer service environment.
• Ability to multitask effectively in a fast-paced setting.
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Office Suites (Outlook, Word, Excel).
• Excellent verbal and written communication skills.
• Accurate and efficient data entry skills.
• Familiarity with IBM PC systems; typing 40–45 WPM.
• Strong organizational and problem-solving skills.
• Basic knowledge of accounting is a plus.

Responsibilities

• Answer and route high-volume incoming phone calls in a timely and professional manner.
• Maintain strong customer relationships by addressing inquiries and concerns with efficiency and professionalism.
• Process customer purchase orders and field service work orders accurately.
• Respond to customer service inquiries via phone and email.
• Perform routine inventory control tasks including transferring inventory between warehouses.
• Handle inventory returns and ensure proper documentation.
• Coordinate part shipments and/or dispatch field service technicians as needed.
• Provide regular inventory status updates to field personnel.
• Complete Return Material Authorization (RMA) requests.
• Follow up with customers after service visits or equipment returns to ensure satisfaction with repairs.
• Provide front desk receptionist coverage as needed.
• Perform other duties as assigned by management.

Skills

Call center experience

Customer service

Multitasking

Microsoft Office

Verbal communication

Written communication

Data entry

Organizational skills

Problem solving

Attention to detail

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Beacon Hill Staffing Group, LLC seeks a Customer Service & Order Management Coordinator (Manufacturing) to handle high-volume calls, manage purchase and service orders, and maintain strong client relationships.

Responsibilities include coordinating inventory transfers, handling RMAs, and supporting field technicians while ensuring timely communication and documentation. A fast-paced, detail-oriented candidate will thrive here.