Associate Operations Coordinator

Beacon Hill; Hidalgo (TX); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Beacon Hill is seeking a detail-oriented Customer Service Logistics Coordinator for a part-time one-year contract to support transportation and shipment operations. This role requires strong computer skills, professional communication, and experience with Microsoft Office.

The position requires a high school diploma or GED, prior customer service experience, data entry accuracy, and the ability to work evenings and weekends.

Qualifications

• Strong computer and data entry skills.
• Professional verbal and written communication abilities.
• Attention to detail and time management are essential.

Responsibilities

• Answer customer emails and phone calls professionally and provide shipment updates.
• Create and manage orders, activate shipments, schedule appointments, and track deliveries.
• Monitor shared inboxes and respond to customer and carrier requests.
• Build and assign loads, enter shipment events, and assist with invoicing.
• Maintain accurate data entry and documentation within company systems.
• Follow established procedures and escalate issues when appropriate.
• Ensure a high level of customer satisfaction through timely follow-up and communication.

Skills

Strong computer skills

Professional communication

Data entry skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Our client, a global third-party logistics and supply chain management company, is seeking a detail-oriented Customer Service Logistics Coordinator to support transportation and shipment operations. This position is ideal for candidates with strong computer skills, professional communication abilities, and experience working with Microsoft Office and other business software applications. This is a part-time one year contract role with hours of Monday from 9:00 pm - 12:00 am, Friday from 9:00 pm - 12:00 am and Saturday from 12:00 pm - 9:00 pm.

Key Responsibilities

• Answer customer emails and phone calls professionally and provide shipment updates
• Create and manage orders, activate shipments, schedule appointments, and track deliveries
• Monitor shared inboxes and respond to customer and carrier requests
• Build and assign loads, enter shipment events, and assist with invoicing
• Maintain accurate data entry and documentation within company systems
• Follow established procedures and escalation issues when appropriate
• Ensure a high level of customer satisfaction through timely follow-up and communication

Qualifications

• High school diploma or GED required
• Previous customer service experience required
• Strong computer and data entry skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Professional verbal and written communication skills
• Strong attention to detail, organization, and time management
• Prior experience in a call center, logistics, transportation, or fast-paced customer service environment is a plus
• Ability to work evening and weekend hours

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.