Customer Service & Order Entry Specialist

Wist Business Supplies & Equipment; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Growth opportunities

Job summary

Wist Business Supplies & Equipment in Tempe, AZ, is seeking a Customer Service & Order Entry Specialist to join our team. This role serves as the primary contact for customers, accurately processing orders and ensuring superior service across departments.

You will handle large orders, revisions, returns, pricing verification, and delivery details while maintaining thorough records and generating essential reports in Excel and Outlook.

Qualifications

• 2+ years of customer service, order entry, administrative support, or inside sales experience.
• Strong proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Excellent keyboarding and data entry skills.
• Ability to process large orders with a high degree of accuracy.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Professional demeanor and positive attitude.
• ERP or business software experience.
• Experience supporting business-to-business customers.

Responsibilities

• Answer incoming customer calls and emails professionally and promptly.
• Enter large customer orders accurately into our business system.
• Process order revisions, returns, credits, and customer inquiries.
• Verify pricing, product information, and delivery details.
• Communicate effectively with customers, sales representatives, purchasing, and warehouse personnel.
• Maintain customer records and documentation.
• Research and resolve customer issues in a timely manner.
• Create reports, spreadsheets, and other business documents using Microsoft Excel and Outlook.
• Follow company procedures while maintaining a high level of accuracy and customer satisfaction.

Skills

Customer service experience

Order entry

MS Office proficiency

Data entry

Communication skills

Attention to detail

Administrative support

Inside sales

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft Teams

Job description

The Customer Service & Order Entry Specialist serves as the primary point of contact for customers while accurately processing orders and ensuring exceptional service. The ideal candidate is professional, dependable, detail-oriented, and highly proficient with Microsoft Office applications.Answer incoming customer calls and emails professionally and promptly.Enter large customer orders accurately into our business system.Process order revisions, returns, credits, and customer inquiries.Verify pricing, product information, and delivery details.Communicate effectively with customers, sales representatives, purchasing, and warehouse personnel.Maintain customer records and documentation.Research and resolve customer issues in a timely manner.Create reports, spreadsheets, and other business documents using Microsoft Excel and Outlook.Follow company procedures while maintaining a high level of accuracy and customer satisfaction.2+ years of customer service, order entry, administrative support, or inside sales experience.Strong proficiency with Microsoft Outlook, Excel, Word, and Teams.Excellent keyboarding and data entry skills.Ability to process large orders with a high degree of accuracy.Strong attention to detail and organizational skills.Excellent verbal and written communication skills.Professional demeanor and positive attitude.What We OfferCompetitive payHealth benefits (if applicable)Paid time offStable work environmentGrowth opportunitiesAbility to multitask in a fast-paced environment.To ApplySubmit your resume and a brief summary of your customer service and order entry experience.PreferredExperience with distribution, office products, janitorial supplies, industrial supplies, or wholesale operations.ERP or business software experience.Experience supporting business-to-business customers.