Customer Service Representative

Wenthe-Davidson Engineering Co.; New Berlin (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Wenthe-Davidson Engineering Co. is seeking a Customer Service Specialist to enter orders in the ERP system and serve as the primary contact for daily customer inquiries.

You will confirm orders, coordinate with scheduling on shipping status and backorders, and use ERP and EDI portals to verify POs and order data. The role requires a high school diploma, at least two years of customer service experience, and strong communication in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of customer service experience; experience supporting business clients preferred.
• Proficient in MS Office and ERP systems; Infor SyteLine knowledge a plus.
• Strong written and verbal communication; detail oriented and organized.
• Ability to work in a fast-paced environment with multiple tasks.
• Process and problem-solving mindset; desire to learn and grow.

Responsibilities

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems).
• Confirms orders, coordinates with scheduling to provide shipping updates and notify on backorders or date changes.
• Uses ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates JIT RFQs, revisions and part reactivations.
• Resolves price and part discrepancies; ensures ISO change control compliance.

Skills

Communication skills

Fast-paced environment

Problem-solving mindset

Desire to learn and grow

Organized and detail oriented

Education

High School diploma or equivalent

Tools

Infor SyteLine

MS Office (Word, Outlook, Excel)

Job description

Description

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
• Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates customer JIT RFQs, revision updates and part reactivations.
• Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
• Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
• Maintains records relative to customers and orders, such as item pricing, and customer lists.
• Sets up and administers “customer master” files in ERP system.
• Maintains and updates order entry procedures.
• Backs up planning on scheduling orders in ERP system.

What we're looking for:

Someone who brings a genuine passion for engagement and responsive service to every customer interaction.

Essential Duties And Responsibilities

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
• Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates customer JIT RFQs, revision updates and part reactivations.
• Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
• Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
• Maintains records relative to customers and orders, such as item pricing, and customer lists.
• Sets up and administers “customer master” files in ERP system.
• Maintains and updates order entry procedures.
• Backs up planning on scheduling orders in ERP system.

Requirements

• High School diploma or equivalent.
• Minimum of 2 years of customer service experience. Experience supporting business clients preferred.
• Ability to work in a fast-paced environment, handling a variety of tasks.
• Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented.
• Strong communication skills, both written and oral.
• Ability to maintain composure in stressful or challenging situations.
• Desire to learn and grow.
• Process and problem-solving mindset.