Customer Service & Order Entry Specialist

Corporate Resources of Illinois; Schaumburg (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan with employer-m

Paid time off

Company-paid holidays

Career development

Job summary

Corporate Resources of Illinois is seeking a Customer Service & Order Entry Specialist in Schaumburg, IL to work with Account Managers and customers to ensure orders are entered accurately and inquiries resolved promptly. This non-call-center role emphasizes email communication, multi-tasking, detail orientation, and collaboration with Sales, Operations, Warehouse, and Logistics to fulfill orders.

Requires at least 1 year of customer service and order processing experience; proficiency in Excel

Qualifications

• At least 1 year of experience in customer service and order processing.

Responsibilities

• Accurately process a high volume of customer orders into internal systems.
• Review incoming purchase orders, confirm pricing, inventory availability, shipping details, and enter orders into the system.
• Generate quotes, order confirmations, and shipment status updates for customers.
• Act as the main point of contact for customer inquiries related to order status, product availability, shipping, and general support.
• Work closely with Sales, Operations, Warehouse and Logistics teams to ensure timely and accurate order fulfillment.
• Research and resolve order issues, shipment discrepancies, and customer concerns in a prompt and professional manner.
• Maintain accurate customer records, including billing, shipping, and account information.
• Manage multiple priorities while delivering exceptional attention to detail and accuracy.

Skills

Customer service

Communication

Organization

Excel

Tools

Microsoft Office

Job description

Customer Service & Order Entry Specialist - Schaumburg, IL

$50,000 - $60,000/Annually – dependent on experience (plus full benefits)

About Us:

We are an established manufacturer and distributor of commercial building materials and construction products serving customers throughout North America. Our focus is simple: provide quality products, responsive service, and the support our customers need to keep their business moving.

What We Are Looking For:

We're seeking a Customer Service & Order Entry Specialist to join our team. In this role, you'll work closely with Account Managers and customers to ensure orders are entered accurately, questions are resolved promptly, and every step of the order process runs smoothly. This position is ideal for someone with B2B customer service and order entry experience who enjoys staying organized and working in a fast-paced, collaborative environment.

This is NOT a call center position. The majority of customer communication and order processing is handled via email, making this an ideal role for someone who enjoys managing multiple priorities, following through on details, and providing dependable customer service.

Responsibilities:

• Accurately process a high volume of customer orders into internal systems


• Review incoming purchase orders, confirm pricing, inventory availability, shipping details, and enter orders into the system


• Generate quotes, order confirmations, and shipment status updates for customers


• Act as the main point of contact for customer inquiries related to order status, product availability, shipping, and general support


• Work closely with Sales, Operations, Warehouse, and Logistics teams to ensure timely and accurate order fulfillment


• Research and resolve order issues, shipment discrepancies, and customer concerns in a prompt and professional manner


• Maintain accurate customer records, including billing, shipping, and account information


• Manage multiple priorities while delivering exceptional attention to detail and accuracy

Required Qualifications

• At least 1 year of experience in customer service and order processing


• Strong verbal and written communication skills


• Excellent organizational, multitasking, and time management abilities


• Proficiency in Microsoft Office applications, including Excel and Outlook


• A customer-focused approach with strong analytical and problem-solving skills

Why You'll Love Working Here

• Join a well-established company with a strong reputation for growth and stability


• Supportive, collaborative team environment


• Comprehensive benefits package, including medical, dental, and vision coverage


• 401(k) retirement plan with employer matching contributions


• Generous paid time off along with company-paid holidays


• Opportunities for professional development and long-term career advancement

Corporate Resources on behalf of our client located in Schaumburg, IL, is hiring a Customer Service & Order Entry Specialist