Order Management Representative

Hunter Hamilton; Northbrook (IL); On-site; USD 33,000 - 37,000; Full time

Job summary

Hunter Hamilton is seeking a detail-oriented Customer Order Entry Administrator to support its North America Customer Care team in Northbrook, IL. You will manually enter orders into SAP, review documentation for accuracy, and monitor the inbox to prioritize work.

This 6-month temporary role requires strong data accuracy, proficiency in Microsoft Office, and experience with SAP or Salesforce. In-office schedule Monday–Friday, with potential for extension based on performance.

Qualifications

• Requires high school diploma or equivalent; associate degree preferred.
• Experience in customer service, order entry, or administrative support preferred.
• Experience with SAP or Salesforce and MS Office is a plus.

Responsibilities

• Manually enter direct and distributor customer orders into SAP with 24–48 hour turnaround.
• Review purchase orders, pricing, and customer documentation for accuracy before entry.
• Monitor the order entry inbox and prioritize work to meet needs.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Time management

Education

High school diploma or equivalent

Associate degree preferred

Tools

SAP

Salesforce

Excel

Outlook

Job description

Temporary (6 Months, with Potential for Extension and Conversion) | Northbrook, IL | ~$24/hr.-$27/hour (some flexibility based on experience)

Monday-Friday, In-Office

Are you detail-oriented, organized, and looking for a role where accuracy and process improvement really matter? A leading specialty chemical manufacturing company is seeking a Customer Order Entry Administrator to support its North America Customer Care team.

What You'll Do

Order Management

• Manually enter direct and distributor customer orders into SAP accurately and within a 24-48-hour turnaround
• Review purchase orders, pricing, and customer documentation for accuracy and completeness prior to order entry
• Monitor the order entry inbox and prioritize work to meet customer and business needs
• Identify order discrepancies and elevate issues when additional support is needed

Customer Master Data Support

• Create new customer master records in SAP to support new customer acquisition and business growth
• Ensure customer setup is accurate, complete, and aligned with company processes

Order Entry Automation Support

• Identify purchase orders suited for order entry automation
• Support increased adoption of automation through Salesforce and SAP
• Assist with data validation, process feedback, and follow-up on automation initiatives
• Quickly identify and resolve automation errors, or elevate to the team lead and suggest improvement opportunities

Administrative Support

• Assist with credit and debit memo requests as needed
• Support document requests and general administrative needs for Tier 2/3 direct and distribution accounts
• Maintain organized records and documentation to support efficient customer service operations
• Participate in staff meetings to stay current on department updates and share feedback

What You’ll Need

• High school diploma or equivalent required; associate degree preferred
• Previous experience in customer service, order entry, administrative support, or related business operations preferred
• Experience with SAP, Salesforce, or similar business systems preferred
• Proficiency in Microsoft Office, including Excel and Outlook

What Will Help You Succeed

• Strong attention to detail and commitment to accuracy
• Solid organizational skills and the ability to maintain clear records
• Effective time management and prioritization
• Clear communication and a customer service orientation
• Ability to work independently and collaborate across teams
• A continuous improvement mindset and openness to automation adoption

The Details

• Type: Temporary (6 months), with potential for extension and future conversion
• Schedule: Monday-Friday, in-office
• Location: Northbrook, IL
• Pay: Approximately $24/hr.-$27/hour, with some flexibility based on experience

If you're organized, accuracy-driven, and ready to contribute to a growing customer care team, we'd love to hear from you.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs and include anything reportable for federal tax purposes.

About Us

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.