Customer Service & Order Entry Specialist

Kelly; Covina (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Kelly in Covina, CA is seeking a Customer Service / Order Entry Representative for an onsite, temp-to-hire role. The position pays $21.00 per hour and operates Monday to Friday, 8am–5pm.

You will handle inbound/outbound calls, process orders, manage accounts, and provide excellent customer support to keep operations running smoothly. The role requires strong communication, multitasking, and data accuracy, with proficiency in Word, Excel, Outlook, and Acrobat.

Qualifications

• Able to type 35+ WPM with accuracy.
• Strong phone communication skills and professional etiquette.
• Detail oriented with high level of organization.

Responsibilities

• Take inbound calls and make outbound calls to customers and clients.
• Process orders and assistance with account management.
• Provide professional customer support and answer questions.
• Verify information and maintain accurate data.
• Perform follow-ups and research assignments.
• Route work and coordinate tasks with the appropriate teams.
• Prepare and maintain reports.
• Create, save, and mail letters and other correspondence.
• Update orders with clear, detailed notes.
• Collaborate with team members to keep projects moving.
• Resolve customer issues and provide timely solutions.
• Manage multiple tasks while maintaining accuracy and attention to detail.

Skills

35+ WPM

Excellent phone etiquette

Detail oriented

Multitasking

MS Office

Adobe Acrobat

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Job description

Kelly in Covina, CA is seeking a Customer Service / Order Entry Representative for an onsite, temp-to-hire role. The position pays $21.00 per hour and operates Monday to Friday, 8am–5pm.

You will handle inbound/outbound calls, process orders, manage accounts, and provide excellent customer support to keep operations running smoothly. The role requires strong communication, multitasking, and data accuracy, with proficiency in Word, Excel, Outlook, and Acrobat.