Customer Experience & Order Entry Clerk

JOHNSON SERVICE GROUP; South El Monte (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Johnson Service Group is hiring an Order Entry Clerk / Customer Service Representative for a TEMP-HIRE position in El Monte, CA. The role focuses on maintaining relationships with customers, processing orders, and supporting outside sales.

You will answer calls, provide product knowledge, and uphold up-to-date company information. Strong typing (50+ WPM), excellent customer service, and ability to work with walk-in customers are required.

Qualifications

• Must be able to type 50+ WPM.
• Answer incoming calls in a timely and professional manner.
• Process orders and follow-up as needed.
• Maintain our customer database.
• Provide product knowledge to customers.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Process orders and do any necessary follow-up or call-backs.
• Have an up-to-date knowledge on the company’s products and specials.
• Interact and help outside sales representatives with customer requests/inquiries.
• Maintain our customer database.
• Provide excellent customer service for walk-in customers.
• Assist customers in placing their orders by providing product knowledge.
• Understand and learn company internal processes.
• Receive and resolve customer issues in a professional manner.
• Process online quotations and orders.

Skills

Typing 50+ WPM

Customer service

Order processing

Data entry

Phone support

Job description

Johnson Service Group is hiring an Order Entry Clerk / Customer Service Representative for a TEMP-HIRE position in El Monte, CA. The role focuses on maintaining relationships with customers, processing orders, and supporting outside sales.

You will answer calls, provide product knowledge, and uphold up-to-date company information. Strong typing (50+ WPM), excellent customer service, and ability to work with walk-in customers are required.