Customer Experience & Operations Coordinator

Express Employment Professionals; Moody (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

Express Employment Professionals is seeking a Customer Service Coordinator to act as a liaison between customers, vendors, and internal departments. Responsibilities include processing orders, handling inquiries, and coordinating with sales and accounting to ensure timely communication.

The role emphasizes excellent customer service, accuracy in data entry, and the ability to multitask in a fast-paced environment to support efficient operations.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in food service or food manufacturing preferred.
• Strong verbal and written communication across all levels.
• Ability to multitask in a fast-paced environment while prioritizing customer needs.

Responsibilities

• Enter and process customer orders and changes according to procedures.
• Document and help resolve customer conflicts and questions.
• Answer questions or route to appropriate department.
• Prepare and send month-end reports to management.
• Coordinate with warehouse/production to meet daily goals.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

Tools

Sage 100

Microsoft Office

Job description

Express Employment Professionals is seeking a Customer Service Coordinator to act as a liaison between customers, vendors, and internal departments. Responsibilities include processing orders, handling inquiries, and coordinating with sales and accounting to ensure timely communication.

The role emphasizes excellent customer service, accuracy in data entry, and the ability to multitask in a fast-paced environment to support efficient operations.