Customer Service & Order Coordination Specialist

Standex; Sugar Land (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Standex is seeking a Customer Service Representative in Texas to handle daily customer service and support activities, meet deadlines, and keep customers satisfied. You will communicate with customers about orders, enter sales orders, coordinate shipping, and perform general office duties while interfacing with multiple departments to ensure accurate ERP data and timely responses.

The ideal candidate has a college degree or relevant experience, strong communication and computer skills, and the

Qualifications

• A college degree or prior work experience in the related field of customer service/support.
• Advanced computer knowledge and good interpersonal skills are required.
• Strong communication and problem-solving skills are a must.
• Good typing, spelling, and written communication skills are necessary.
• Ability to multitask, work under pressure, meet deadlines, coordinate activities with various departments.
• Must be able to move around the facility.
• Must be able to lift up to 15 pounds at times.

Responsibilities

• Communicate with customers on various customer support-related matters - order statuses, due dates, reports, expedites, etc.
• Enter Sales Orders and provide order acknowledgements when needed, as a backup to Data Entry
• Coordinate Shipping activities with the shipping department to ensure timely shipments
• General Office duties, filing
• Answer phones - greet and divert incoming calls
• Manage inventory information and reports in the ERP system
• Evaluate forecasts/demands and purchase orders, and run internal reports
• Analyze part-number status to ensure adequate stock and inform management
• Coordinate parts/PO-related activities with materials/purchasing/production
• Review and confirm orders not yet confirmed at entry
• Keep customers informed with prompt responses
• Assist with customer-specific requests (logins, passwords, status updates)
• Support other duties as assigned

Skills

College degree / experience

Computer proficiency

Interpersonal skills

Communication

Multitasking under pressure

Physical capacity (lift 15 lbs)

Education

College degree or prior work experience in customer service/support

Job description

Standex is seeking a Customer Service Representative in Texas to handle daily customer service and support activities, meet deadlines, and keep customers satisfied. You will communicate with customers about orders, enter sales orders, coordinate shipping, and perform general office duties while interfacing with multiple departments to ensure accurate ERP data and timely responses.

The ideal candidate has a college degree or relevant experience, strong communication and computer skills, and the