Customer Service Representative

Standex International; Sugar Land (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Standex International is seeking a proactive Customer Service Representative in Sugar Land, TX to handle daily customer inquiries, process orders, and coordinate with shipping and purchasing teams. You will maintain ERP data, monitor stock levels, and provide timely, accurate updates to customers.

The role requires a college degree or relevant experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• A college degree or prior work experience in customer service/support.
• Strong communication and interpersonal skills are required to handle customer requests.
• Ability to multitask, meet deadlines and coordinate with multiple departments.
• Proficiency with computers and data entry, accurate typing and documentation.

Responsibilities

• Communicate with customers on support-related matters and provide timely responses.
• Enter and acknowledge sales orders; assist Data Entry as needed.
• Coordinate shipping activities to ensure on-time deliveries and note special instructions.
• Maintain ERP data accuracy and generate reports such as open orders and forecasts.
• Keep customers informed with prompt, clear updates on status and dates.

Skills

Communication

Multitasking

Problem solving

Typing

Education

College degree or equivalent

Tools

ERP System

Job description

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next‑generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.
Standex Electronics designs custom‑engineered solutions across sensing, switching, and power magnetics for high‑reliability applications.
Organized around three strategic platforms—DETECT, GRID, and EDGE—we design and manufacture technologies that enable precision sensing and measurement, efficient power conversion, and advanced electronic performance. Our solutions support the global acceleration of electrification, expand energy infrastructure, and power next‑generation technologies across critical markets. We drive growth through new product development, deeper engagement with customers’ engineering, geographic expansion, and targeted acquisitions.
Our global manufacturing footprint spans the United States, Mexico, the United Kingdom, Germany, Japan, China, and India.
Standex GRID – Instrument transformers and grid solutions, including current and voltage transformers for low‑and‑medium‑voltage applications, that enable reliable power distribution and measurement, grid monitoring, and energy infrastructure modernization for utilities and OEMs. Powering a more efficient and connected electrified grid.
The Customer Service Representative is responsible for all areas relating to customer service and support. This position will be responsible for daily, weekly, and monthly customer service and support activities. This position must meet tight deadlines and a multitude of customer service activities and is responsible to keep each customer satisfied.

What You’ll Do

General Customer Service Functions

• Communicate with customers on various customer support‑related matters –part/po statuses, due dates, reports, expedites, change or rush orders, special instructions, follow‑ups, etc.
• Enter Sales Orders and provide order acknowledgements when needed, depending on workload, as a backup to the Data Entry Specialist
• Co‑ordinate Shipping activities with the shipping department to ensure timely shipments and any special customer‑related instructions.
• General Office duties, filing
• Phones – greet and divert incoming phone calls

Management of Inventory stock levels through Reports and analysis

• Keep information in the ERP system current and up‑to‑date to be able to generate open sales order reports, shipping reports, forecast reports, etc.
• Evaluate customer forecasts/demands and purchase orders, and run internal reports.
• Analyze the status of each part number by evaluating various standard and custom reports to ensure that Amran has sufficient stock levels to meet customer demands on time. Communicate to management when changes are needed.
• Co‑ordinate various parts and PO‑related activities through the materials/purchase department. Manage expedites and rush requests through purchasing and/or production departments.
• Review and confirm orders not be confirmed at the time of entry

Customer Communication

• Keep the customer informed. Reply to their requests immediately. (Most important)
• Customer‑specific requirement – i.e., online log‑ins, passwords, submission, order acknowledgement, post dates, status update etc.
• Co‑ordinate customer requests, production rush orders, shipping, and other special request activities through purchasing and production to ensure prompt and efficient customer replies.
• Other duties as assigned

What You’ll Bring

• A college degree or prior work experience in the related field of customer service/support.
• Advanced computer knowledge and good interpersonal skills are required to handle customer requests and satisfy them.
• Strong communication and problem‑solving skills are a must, particularly strong verbal communication and listening skills.
• Additionally, good typing, spelling, and written communication skills are necessary.
• Ability to multitask, work under pressure, meet deadlines, coordinate activities with various departments, and be able to thrive in a fast‑paced work environment.
• Ability to move around the facility
• Able to sit at a desk for prolonged periods working on a computer.
• Must be able to lift up to 15 pounds at times.

Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.