Customer Service Data Coordinator Representative

Standex International; Fairfield (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Standex International in the United States is seeking a Customer Service Data Coordinator to manage high-volume data entry, customer records, and order data within ERP/CRM systems while delivering exceptional service.

You will coordinate with Sales, Planning, Procurement, Operations, Shipping, and Finance to ensure order accuracy and timely communication, with growth opportunities into broader customer service roles.

Qualifications

• Experience in data entry, administrative support, or customer service.
• Strong typing and computer skills, including Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Perform high-volume data entry with high accuracy and attention to detail.
• Enter and maintain customer information, pricing, part numbers, PO and order-related data in ERP/CRM.
• Process customer orders from entry through delivery with accurate pricing and delivery requirements.
• Coordinate with Sales, Planning, Procurement, Operations, Shipping, and Finance to support commitments.
• Support data audits, RMAs, and customer inquiries; escalate issues as needed.

Skills

Data entry

Customer service

MS Office

ERP/CRM systems

Tools

ERP system

CRM system

Microsoft Excel

Job description

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what’s next possible.

Standex Electronics designs custom-engineered solutions across sensing, switching, and power magnetics for high-reliability applications.

Organized around three strategic platforms—DETECT, GRID, and EDGE— we design and manufacture technologies that enable precision sensing and measurement, efficient power conversion, and advanced electronic performance. Our solutions support the global acceleration of electrification, expand energy infrastructure, and power next-generation technologies across critical markets. We drive growth through new product development, deeper engagement with customers' engineering, geographic expansion, and targeted acquisitions.

Our global manufacturing footprint spans the United States, Mexico, the United Kingdom, Germany, Japan, China, and India.

The Customer Service Data Coordinator / Customer Service Representative is responsible for the accurate management of customer orders, customer records, and related business data while providing exceptional customer service support. This role combines high-volume data entry and administrative responsibilities with customer-facing order management activities. The position serves as a key link between customers and internal departments, ensuring order accuracy, proactive communication, and timely resolution of issues.

The ideal candidate is highly organized, detail-oriented, data-driven, and capable of managing large volumes of information while supporting customer needs in a fast-paced manufacturing environment. This position offers growth opportunities into broader customer service, account management, and operational coordination responsibilities.

Data Entry & Data Management (Primary Focus)

• Perform high-volume data entry with a high degree of accuracy and attention to detail.
• Enter, maintain, and update customer information, pricing, part numbers, purchase orders, and order-related data within ERP and CRM systems.
• Verify information for accuracy and resolve discrepancies through research and cross-functional coordination.
• Maintain customer records, order history, and documentation to ensure data integrity.
• Generate reports, spreadsheets, and customer-related documentation as needed.
• Support data audits, customer account maintenance, and process compliance requirements.
• Maintain electronic and hard-copy filing systems.

Order Management & Customer Support

• Process customer orders from entry through delivery while ensuring accuracy of quantities, pricing, and delivery requirements.
• Serve as a primary point of contact for customer inquiries regarding order status, delivery schedules, and product information.
• Communicate order confirmations, changes, shipment updates, and delivery delays proactively.
• Coordinate order fulfillment activities and monitor open order status.
• Track customer requests and follow-up activities to ensure timely completion.

Cross-Functional Coordination

• Work closely with Sales, Planning, Procurement, Operations, Shipping, and Finance to support customer commitments.
• Coordinate shipment requirements and routing instructions with logistics and shipping teams.
• Assist with resolving credit holds, invoicing discrepancies, and customer billing questions.
• Support return material authorizations (RMAs), customer complaints, and issue resolution processes.
• Escalate delivery, supply, or service concerns appropriately.

Administrative Support

• Assist the Customer Service Manager with daily administrative responsibilities.
• Prepare customer correspondence and reports.
• Support departmental projects, process improvements, and continuous improvement initiatives.
• Assist with scheduling, documentation, and other administrative duties as assigned.

What You’ll Bring

• Previous experience in data entry, administrative support, customer service, or a related role.
• Strong typing and computer skills, including Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.

What We Value

• Experience with ERP, CRM, or order management systems preferred.
• Strong organizational and communication skills.
• Excellent attention to detail and accuracy.

Success Measures

• Accurate and timely completion of data entry tasks.
• Maintenance of customer records with minimal errors.
• Effective support of customer service operations.
• Positive internal and external customer interactions.
• Completion of assigned tasks within established timelines.

Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.