Customer Service & Order Coordination Specialist

AKG North America; Mebane (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

AKG North America in Mebane, NC seeks a dependable Customer Service Coordinator to handle quotations, orders, and lead times, while coordinating with customers and supporting production and accounting in a fast-paced manufacturing environment.

This role emphasizes accurate data entry, clear communication, and meeting delivery deadlines. Requirements include an associate degree or equivalent experience and comfort with computer programs to track status and resolve issues.

Qualifications

• Requires ability to use various computer programs.
• Great attention to detail required.
• Strong verbal and written communication skills.
• Good time management and organizational abilities.

Responsibilities

• Receive requests for price quotations, purchase orders, order changes, and cancellations directly from customers.
• Maintain rapport with customers and provide the best possible service.
• Use a computer to retrieve customer information, stock status, and purchase order data; update records as needed.
• Coordinate with production control and expeditor on deliveries and orders.
• Prepare price quotations and assist with order processing and invoicing.
• Identify delinquent accounts and assist with collections as needed.
• Maintain documentation for orders, changes, and credit adjustments.

Skills

Customer service coordination

Attention to detail

Verbal & written communication

Time management

Education

Associate degree

Job description

AKG North America in Mebane, NC seeks a dependable Customer Service Coordinator to handle quotations, orders, and lead times, while coordinating with customers and supporting production and accounting in a fast-paced manufacturing environment.

This role emphasizes accurate data entry, clear communication, and meeting delivery deadlines. Requirements include an associate degree or equivalent experience and comfort with computer programs to track status and resolve issues.