Customer Service Representative

AKG of America; Mebane (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Company paid life insurance

STD/LTD insurance

401(k) match

Paid time off

Paid holidays

Training opportunities

Team safety culture

Job summary

AKG of America in Mebane, NC seeks a dependable Customer Service Coordinator to support quotations, orders, and delivery coordination in a team-focused, safety-conscious manufacturing environment. You will manage quotations, orders, lead times, and customer communications to ensure accurate, timely service.

This role requires attention to detail, strong communication, and the ability to coordinate with production, credit, and shipping.

Qualifications

• Experience in customer service coordination or equivalent roles.
• Strong written and verbal communication skills.
• Ability to use computer systems to retrieve information and enter orders.

Responsibilities

• Receive quotations, orders, and lead times from customers.
• Prepare price quotations and enter orders accurately.
• Monitor accounts receivable and coordinate with overdue customers.
• Coordinate with other departments for purchase orders and delivery.
• Follow up on delivery information and schedule shipments with production control.
• Maintain active order files and update customers on changes.

Skills

Customer service

Communication

Attention to detail

Time management

Computer skills

Education

Associate degree

Job description

Description

At AKG, we believe great people build great products. We are looking for dependable, safety-focused team members who want to grow their skills and be part of a company that values teamwork, accountability, respect, and continuous improvement.

What We Offer

• Competitive pay based on experience
• Shift differential opportunities
• GREAT Medical, dental, and vision benefits the first of the month after 30 days
• Company Paid Life Insurance, STD insurance and LTD insurance
• PTO and paid holidays
• 401(k) with amazing company match
• Training and advancement opportunities
• Stable manufacturing environment
• Employee recognition programs
• Team-oriented culture focused on safety and respect

What You’ll Do

Receives requests for quotations, orders, and lead times from customers. Makes quotations on standard items, writes orders, and relays pertinent order information to customers. Monitors accounts receivable for AKGTS, and coordinates communication with overdue customers. Coordinates with other departments in handling purchase orders and providing service to customers.

Supervisory Responsibilities

None

Essential Functions

• Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the customers. Maintain rapport with customers and work to give them the best possible service.
• Use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
• Follow up on inquiries by checking computer for delivery information. Work closely with Expeditor in production control regarding deliveries of scheduled shipments.
• Handle the needs of engineers and customers.
• Make price quotations immediately by fax on price.
• Check with credit department concerning credit status of customer when rush orders are received.
• Contact distributors or check computer printouts sent to us by customers to locate requested items in order to meet customer's delivery requirements. Relay this information to the customer.
• Resolve customer issues and complaints concerning billing
• Identifies issues attributing to account delinquency
• Submit regular reports on the status of unpaid accounts
• Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
• Prepare paperwork (original purchase order, copies of invoice, and return goods memo) to be given to Accounting department for credit or debit to be issued.
• Adhere to all policies, procedures, and/or requirements set forth in AKG of America’s environmental management system (EMS).
• Regular physical attendance is a requirement for this position. Refer to AKG attendance policy in the Information Handbook for Employees.

Requirements

What We’re Looking For: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Two (2) year associate degree OR Three (3) years prior work experience as a Customer Service Coordinator Representative OR

Knowledge, Skills and Abilities

• Ability to use various computer programs.
• Must have great attention to detail.
• Strong verbal and written communication skills
• Strong time management skills

Physical Demands

• Must be able to sit (70%), stand (20%) and walk (10%) of the time.
• Must be able to lift up to 20lbs (5%) of the time.

Work Environment

Corporate office environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.