Customer Service Representative

AKG North America; Mebane (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

AKG North America in Mebane, NC seeks a dependable Customer Service Coordinator to handle quotations, orders, and lead times, while coordinating with customers and supporting production and accounting in a fast-paced manufacturing environment.

This role emphasizes accurate data entry, clear communication, and meeting delivery deadlines. Requirements include an associate degree or equivalent experience and comfort with computer programs to track status and resolve issues.

Qualifications

• Requires ability to use various computer programs.
• Great attention to detail required.
• Strong verbal and written communication skills.
• Good time management and organizational abilities.

Responsibilities

• Receive requests for price quotations, purchase orders, order changes, and cancellations directly from customers.
• Maintain rapport with customers and provide the best possible service.
• Use a computer to retrieve customer information, stock status, and purchase order data; update records as needed.
• Coordinate with production control and expeditor on deliveries and orders.
• Prepare price quotations and assist with order processing and invoicing.
• Identify delinquent accounts and assist with collections as needed.
• Maintain documentation for orders, changes, and credit adjustments.

Skills

Customer service coordination

Attention to detail

Verbal & written communication

Time management

Education

Associate degree

Job description

Description

At AKG, we believe great people build great products. We are looking for dependable, safety-focused team members who want to grow their skills and be part of a company that values teamwork, accountability, respect, and continuous improvement.

If you enjoy hands-on work, problem-solving, and working with precision equipment in a manufacturing environment, we encourage you to apply. We will train you...

What We Offer:

• Competitive pay based on experience
• Shift differential opportunities
• GREAT Medical, dental, and vision benefits the first of the month after 30 days
• Company Paid Life Insurance, STD insurance and LTD insurance
• PTO and paid holidays
• 401(k) with amazing company match
• Training and advancement opportunities
• Stable manufacturing environment
• Employee recognition programs
• Team-oriented culture focused on safety and respect

What You’ll Do:

Receivesrequests for quotations, orders, and lead times from customers. Makes quotations on standard items, writes orders, and relays pertinent order information to customers. Monitors accounts receivable for AKGTS, and coordinates communication with overdue customers. Coordinates with other departments in handling purchase orders and providing service to customers.

Supervisory Responsibilities:

None

Essential Functions:

1. Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the customers. Maintain rapport with customers and work to give them the best possible service.

2. Use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.

3. Follow up on inquiries by checking computer for delivery information. Work closely with Expeditor in production control regarding deliveries of scheduled shipments.

4. Handle the needs of engineers and customers.

5. Make price quotations immediately by fax on price.

6. Check with credit department concerning credit status of customer when rush orders are received.

7. Contact distributors or check computer printouts sent to us by customers to locate requested items in order to meet customer's delivery requirements. Relay this information to the customer.

9. Resolve customer issues and complaints concerning billing

10. Identifies issues attributing to account delinquency

11. Submit regular reports on the status of unpaid accounts

12. Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.

13. Prepare paperwork (original purchase order, copies of invoice, and return goods memo) to be given to Accounting department for credit or debit to be issued.

14. Adhere to all policies, procedures, and/or requirements set forth in AKG of America’s environmental management system (EMS).

15. Regular physical attendance is a requirement for this position. Refer to AKG attendance policy in the Information Handbook for Employees.

Requirements

What We’re Looking For:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

1. Two (2) year associate degree OR Three (3) years prior work experience as a Customer Service Coordinator Representative OR

Knowledge, Skills and Abilities:

1. Ability to use various computer programs.

2. Must have great attention to detail.

3. Strong verbal and written communication skills

4. Strong time management skills

Physical Demands:

1. Must be able to sit (70%), stand (20%) and walk (10%) of the time.

2. Must be able to lift up to 20lbs (5%) of the time.

Work Environment:

Corporate office environment

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.