Service Manager: Lead Team, Elevate Customer Service

Cintas; Bloomington (IL); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with company match/ESOP

Disability, Life and AD&D insurance

Paid time off and holidays

Skills development and career growth

Job summary

Cintas is seeking a Service Manager to lead our customer-facing Service team. Responsibilities include hiring and performance management, creating a safe working environment, resolving customer issues, and driving sales and profitability at customer sites.

The role requires managing a budget, training staff in effective sales techniques, and ensuring top-level service while supporting field operations across locations. A hands-on approach is expected to support reports and customer visits.

Qualifications

• Required: Valid driver's license.
• High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred.
• Preferred: Management experience.
• Experience in industrial sales or customer service.
• Availability to start within two weeks after offer made/accepted.

Responsibilities

• Directly manage our customer-facing Service team, including hiring and performance management.
• Provide leadership to ensure a safe working environment and high customer satisfaction.
• Train the team on effective sales techniques and support goodwill at customer sites.
• Manage sales, profit, inventory and payroll goals; oversee budgeting and operational issues affecting service.
• Hands-on support for reports and field visits as needed to deliver world-class service.

Skills

Valid driver's license

Management experience

Experience in industrial sales

Experience in customer service

Availability to start within two weeks

Education

High School Diploma/GED; Bachelor's Degree or equivalent work experience

Job description

Cintas is seeking a Service Manager to lead our customer-facing Service team. Responsibilities include hiring and performance management, creating a safe working environment, resolving customer issues, and driving sales and profitability at customer sites.

The role requires managing a budget, training staff in effective sales techniques, and ensuring top-level service while supporting field operations across locations. A hands-on approach is expected to support reports and customer visits.