Customer Service & Operations Lead — Hands-On & Data-Driven

Insight Global; New Brunswick (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Global is hiring a Customer Service/Operations Manager to lead a 4–5 person team and own critical operational functions from EDI processing to freight cost management. This is an in-office role where leadership, accountability, and hands-on execution drive performance in a fast-paced environment.

You will partner with vendors and internal teams, ensuring accurate data, cost control, and efficient order flow while maintaining high customer satisfaction.

Qualifications

• Experience leading a customer service or operations team.
• Proven ability to manage a small to medium team (4–5 reports).
• Strong working knowledge of electronic data interchange (EDI) processes (850, 855, 856, 860).
• Experience with TrueCommerce or similar platforms preferred.
• Proven negotiation skills with vendors and cost analysis experience.
• Advanced Excel skills for data analysis and reporting.

Responsibilities

• Lead and develop the Customer Service team (4–5 direct reports).
• Oversee operational functions including EDI processing, claims resolution, and freight cost management.
• Manage office operations support and process improvements.
• Spearhead process development and write SOPs to protect margins.

Skills

Customer service leadership

Team management

EDI knowledge

Excel data analysis

Negotiation

Problem solving

Tools

TrueCommerce

Job description

Global is hiring a Customer Service/Operations Manager to lead a 4–5 person team and own critical operational functions from EDI processing to freight cost management. This is an in-office role where leadership, accountability, and hands-on execution drive performance in a fast-paced environment.

You will partner with vendors and internal teams, ensuring accurate data, cost control, and efficient order flow while maintaining high customer satisfaction.