Customer Service/Operations Manger

Insight Global; New Brunswick (NJ); On-site; USD 70,000 - 100,000; Full time

Job summary

Global is hiring a Customer Service/Operations Manager to lead a 4–5 person team and own critical operational functions from EDI processing to freight cost management. This is an in-office role where leadership, accountability, and hands-on execution drive performance in a fast-paced environment.

You will partner with vendors and internal teams, ensuring accurate data, cost control, and efficient order flow while maintaining high customer satisfaction.

Qualifications

• Experience leading a customer service or operations team.
• Proven ability to manage a small to medium team (4–5 reports).
• Strong working knowledge of electronic data interchange (EDI) processes (850, 855, 856, 860).
• Experience with TrueCommerce or similar platforms preferred.
• Proven negotiation skills with vendors and cost analysis experience.
• Advanced Excel skills for data analysis and reporting.

Responsibilities

• Lead and develop the Customer Service team (4–5 direct reports).
• Oversee operational functions including EDI processing, claims resolution, and freight cost management.
• Manage office operations support and process improvements.
• Spearhead process development and write SOPs to protect margins.

Skills

Customer service leadership

Team management

EDI knowledge

Excel data analysis

Negotiation

Problem solving

Tools

TrueCommerce

Job description

Position: Customer Service/Operations Manger

Looking to HIRE RIGHT AWAY!!

JOB DESCRIPTION

About Global Since 1999, Global has grown from humble beginnings into one of the largest wholesale furniture brands in the United States. Our growth has been driven by strong core values, operational discipline, and a relentless commitment to customer satisfaction. We operate in a fast-paced, performance-driven environment where accountability matters and no task is beneath anyone. We are seeking a hands-on leader who thrives in the details, protects margin, solves problems proactively, and understands that customer service is the backbone of the business. This is a fully in-office position. Position Overview The Customer Service & Operations Manager is a hands-on leadership role responsible for leading the Customer Service team (4–5 direct reports) while owning critical operational functions including EDI processing, claims resolution, freight cost management, and office operations support. This role is both strategic and tactical. You will lead from the front — managing people while remaining deeply involved in day-to-day execution. You must be performance-driven, detail-oriented, financially aware, and comfortable operating in an environment where flexibility and accountability are expected.

REQUIRED SKILLS AND EXPERIENCE

• Proven experience in Customer Service leadership or Operations management
• Experience managing a team (4–5 direct reports preferred)
• Strong working knowledge of EDI (850, 855, 856, 860)
• Experience with TrueCommerce preferred
• Experience negotiating with international vendors or factories
• Logistics experience with domestic freight negotiation and cost analysis
• Strong Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data analysis)
• Ability to build processes and write SOPs
• High level of accountability and ownership
• Strong negotiation and problem-solving skills
• Comfortable operating in a fast-paced, performance-driven environment