Customer Service & Operations Coordinator

Astronics-; East Aurora (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

9/80 schedule with every other Friday

Growth opportunities

Health/vision/dental coverage

Job summary

Astronics LSI is seeking a Customer Service Coordinator to serve as the backup for front desk operations and to support our Customer Service team with order processing, sales forecasting, and pricing administration. You’ll be a key contact for customers and coworkers, requiring a warm, professional presence and strong communication skills.

The role includes processing orders, handling inter-company orders, maintaining the weekly forecast, and managing the price matrix.

Qualifications

• High School Diploma or GED required; a related college degree is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to juggle multiple priorities.
• Comfort with basic computer programs; experience with Microsoft Office, FileMaker Pro, or MRP software (e.g., Intuitive) a plus.
• Prior experience in inside sales or customer service preferred.

Responsibilities

• Serve as primary backup for the front desk — answering and routing calls, greeting visitors, managing mail, and coordinating catering for meetings and events.
• Accurately process customer sales orders to keep fulfillment on track.
• Support our growing volume of inter-company orders (including PCB and machine shop orders), coordinating closely with internal teams.
• Maintain and update the weekly sales forecast.
• Monitor and manage the shared sales inbox, routing inquiries to the right people quickly.
• Keep our price matrix accurate and up to date for sales and quoting.
• Bring reliability and punctuality to a role our customers count on.
• Work confidently within SOX/404 audit control guidelines as they apply to your tasks.
• Handle challenges — internal or external — with professionalism and a team-first attitude.

Skills

Communication skills

Organizational skills

MS Office

FileMaker Pro

MRP software

Inside sales experience

Customer service experience

Education

High School Diploma / GED

College degree a plus

Tools

MRP software (Intuitive)

FileMaker Pro

Microsoft Office

Job description

Astronics LSI is seeking a Customer Service Coordinator to serve as the backup for front desk operations and to support our Customer Service team with order processing, sales forecasting, and pricing administration. You’ll be a key contact for customers and coworkers, requiring a warm, professional presence and strong communication skills.

The role includes processing orders, handling inter-company orders, maintaining the weekly forecast, and managing the price matrix.