Customer Care Operations Coordinator

LCI; Hinesville (GA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with match

Paid Holidays

Paid Time Off (PTO)

On-site Health and Wellness program

Employee Assistance Program (EAP)

Job summary

LCI is seeking a Customer Care Coordinator to provide support in all customer-related matters and back up Customer Service Representatives. The role operates Monday–Friday 7:30 AM – 4 PM (store dependent) and requires basic retail knowledge with strong interpersonal skills.

The position involves navigating AXAPTA to manage sales orders, communicating with customers and vendors, quoting contracts, and assisting with checkout processes to minimize wait times.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.

Responsibilities

• Handle all customer-related matters and provide friendly assistance.
• Navigate AXAPTA to create and release sales orders.
• Communicate with customers and vendors via phone or email throughout the sales order process.
• Quote on contracts and follow up on quotes.
• Assist checkout counters to reduce customer wait times.
• Maintain and update customer contact information and follow up on orders.

Skills

Customer service

Interpersonal skills

Communication

AXAPTA navigation

Excel

Education

High school diploma

Tools

AXAPTA

Excel

Job description

LCI is seeking a Customer Care Coordinator to provide support in all customer-related matters and back up Customer Service Representatives. The role operates Monday–Friday 7:30 AM – 4 PM (store dependent) and requires basic retail knowledge with strong interpersonal skills.

The position involves navigating AXAPTA to manage sales orders, communicating with customers and vendors, quoting contracts, and assisting with checkout processes to minimize wait times.