Sales Order & Customer Care Coordinator

Lcindustries; Northern (KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid Time Off

On-site health & wellness

Employee Assistance Program

401(k) with match

Job summary

LCI is seeking a Customer Care Coordinator to assist in all customer-related matters and support Customer Service Representatives. The role operates Monday–Friday, 7:30 AM–4 PM, with potential variation by store location.

Primary duties include handling sales orders in Axapta, communicating with customers and vendors, quoting on contracts, and maintaining customer information. Strong interpersonal and retail skills are essential for success.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.

Responsibilities

• Responsible for all customer related matters.
• Maintain a positive and friendly demeanor when assisting customers.
• Able to navigate Axapta to create and release sales orders.
• Communicate with customers and vendors throughout the entire sales order process via phone or email.
• Knowledge to quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
• Coordinate pick up/delivery of orders.
• Maintain a list of all customers to include email and phone numbers.
• Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
• Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
• Register and track customer complaints with expeditious follow up and resolution.
• Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet.
• Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
• Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
• Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
• Ensure that all daily price changes are published and displayed as instructed.
• Be instrumental in utilizing current marketing tools to seek additional sales.
• Merchandizing and replenishing shelves as necessary.
• Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication

Education

High School Diploma

Tools

Axapta

Excel

Job description

LCI is seeking a Customer Care Coordinator to assist in all customer-related matters and support Customer Service Representatives. The role operates Monday–Friday, 7:30 AM–4 PM, with potential variation by store location.

Primary duties include handling sales orders in Axapta, communicating with customers and vendors, quoting on contracts, and maintaining customer information. Strong interpersonal and retail skills are essential for success.