Customer Service Coordinator

Astronics-; East Aurora (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

9/80 schedule with every other Friday

Growth opportunities

Health/vision/dental coverage

Job summary

Astronics LSI is seeking a Customer Service Coordinator to serve as the backup for front desk operations and to support our Customer Service team with order processing, sales forecasting, and pricing administration. You’ll be a key contact for customers and coworkers, requiring a warm, professional presence and strong communication skills.

The role includes processing orders, handling inter-company orders, maintaining the weekly forecast, and managing the price matrix.

Qualifications

• High School Diploma or GED required; a related college degree is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to juggle multiple priorities.
• Comfort with basic computer programs; experience with Microsoft Office, FileMaker Pro, or MRP software (e.g., Intuitive) a plus.
• Prior experience in inside sales or customer service preferred.

Responsibilities

• Serve as primary backup for the front desk — answering and routing calls, greeting visitors, managing mail, and coordinating catering for meetings and events.
• Accurately process customer sales orders to keep fulfillment on track.
• Support our growing volume of inter-company orders (including PCB and machine shop orders), coordinating closely with internal teams.
• Maintain and update the weekly sales forecast.
• Monitor and manage the shared sales inbox, routing inquiries to the right people quickly.
• Keep our price matrix accurate and up to date for sales and quoting.
• Bring reliability and punctuality to a role our customers count on.
• Work confidently within SOX/404 audit control guidelines as they apply to your tasks.
• Handle challenges — internal or external — with professionalism and a team-first attitude.

Skills

Communication skills

Organizational skills

MS Office

FileMaker Pro

MRP software

Inside sales experience

Customer service experience

Education

High School Diploma / GED

College degree a plus

Tools

MRP software (Intuitive)

FileMaker Pro

Microsoft Office

Job description

LSI is looking for a Customer Service Coordinator to join our team as our go-to Back-Up Front Desk Coordinator and Customer Service support specialist.In this role, you'll split your time between two important functions: stepping in to cover front desk operations when needed, and supporting our Customer Service team with order processing, sales forecasting, and pricing administration. You'll be a key point of contact for customers, visitors, and coworkers alike — so a warm, professional presence and top-notch communication skills are a must.

What You'll Do

• Serve as primary backup for the front desk — answering and routing calls, greeting visitors, managing mail, and coordinating catering for meetings and events
• Accurately process customer sales orders to keep fulfillment on track
• Support our growing volume of inter-company orders (including PCB and machine shop orders), coordinating closely with internal teams
• Maintain and update the weekly sales forecast
• Monitor and manage the shared sales inbox, routing inquiries to the right people quickly
• Keep our price matrix accurate and up to date for sales and quoting
• Bring reliability and punctuality to a role our customers count on
• Work confidently within SOX/404 audit control guidelines as they apply to your tasks
• Handle challenges — internal or external — with professionalism and a team-first attitude

What We're Looking For

• High School Diploma or GED required; a related college degree is a plus
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to juggle multiple priorities
• Comfort with basic computer programs; experience with Microsoft Office, FileMaker Pro, or MRP software (e.g., Intuitive) a plus
• Prior experience in inside sales or customer service preferred

Why You’ll Enjoy Working Here:

• Flexibility that works: 9/80 schedule with every other Friday off
• Culture of Balance & Growth – We believe in creating space for life outside of work while offering constant opportunities to sharpen your skills and grow your career.
• Impact You Can See – Our designs will fly. Literally. Work on real products for real aircraft used around the world.

Work Authorization/Security Clearance

Due to federal contract obligations, this position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee’s authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.

Hourly pay range: $24.00 - $27.50/hour, influenced by several factors including experience, skill set, education, certifications, market conditions, and business needs.

Competitive rewards: Benefits start the first of the month after hire, quarterly bonus tied to company profitability, 401(k) with 3% company contribution, Employee Stock Purchase Plan, paid holidays (including a full Christmas week shutdown), and comprehensive health/vision/dental coverage.

Additional Considerations:

• An offer of employment is contingent on successfully passing a drug test and background check
• Ability to read, write and comprehend simple instructions and correspondence.
• While performing the duties of this job, the employee is continually required to stand, walk, sit, use hands and arms to pull handles and push buttons and reach objects. Requirements may also include repetitive motions, climbing, balancing, stooping, bending, reaching, kneeling, crouching or crawling.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Astronics LSI is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [e-mail]; or call: 716-655-0800. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Full-Time/Part-Time Full-Time

About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For over 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, militaries, completion centers and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. The Company's strategy is to increase its value by developing technologies and capabilities that provide innovative solutions to its targeted markets.
For more information on Astronics and its solutions, visit www.Astronics.com.

EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This position is currently accepting applications.