Customer Service Manager — Lead Teams, Drive Growth

Chad Humphrey; Portland (OR); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Health insurance

Paid time off

Signing bonus

Training & development

Descripción de la vacante

State Farm is seeking an account manager to deliver exceptional customer experiences and support a growing insurance agency in Portland. You will leverage strong service skills to resolve inquiries and coordinate with agency team members.

The role emphasizes attention to detail, empathy, and anticipating community needs while guiding customers through policy options and service improvements. Internal growth opportunities are anticipated for driven, sales-minded candidates, with a focus on

Formación

• 1–2+ years in customer service with at least 6 months in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsabilidades

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Conocimientos

Customer service

Leadership

Organizational skills

Communication

Problem-solving

Descripción del empleo

State Farm is seeking an account manager to deliver exceptional customer experiences and support a growing insurance agency in Portland. You will leverage strong service skills to resolve inquiries and coordinate with agency team members.

The role emphasizes attention to detail, empathy, and anticipating community needs while guiding customers through policy options and service improvements. Internal growth opportunities are anticipated for driven, sales-minded candidates, with a focus on