Customer Service & Office Manager | Flexible Schedule & Growth

State Farm Agent; Oxford (OH); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Free food & snacks

Opportunity for advancement

Paid time off

Parental leave

Training & development

Competitive salary

Flexible schedule

Job summary

State Farm Insurance and Financial Services is seeking a Customer Service/Office Manager to deliver remarkable customer experiences, coordinate with the agency team, and support community needs. The role emphasizes attention to detail, service excellence, and growth within a trusted insurance agency.

Responsibilities include leading the customer service team, developing policies, handling escalations, mentoring staff, and ensuring licensing for P&C, life, and health.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• Manage Team scheduling & payroll submission.
• Attain Property, Casualty, Life and Health Licensing.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

State Farm Insurance and Financial Services is seeking a Customer Service/Office Manager to deliver remarkable customer experiences, coordinate with the agency team, and support community needs. The role emphasizes attention to detail, service excellence, and growth within a trusted insurance agency.

Responsibilities include leading the customer service team, developing policies, handling escalations, mentoring staff, and ensuring licensing for P&C, life, and health.