Customer Experience Manager — Lead & Grow Teams

Chrissutherlandagency; Monument (CO); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus

Dental insurance

Donation matching

Health insurance

Paid time off

Advancement opportunities

Training & development

Competitive salary

Flexible schedule

Job summary

State Farm in Monument, Colorado is seeking a Customer Service Manager to drive exceptional service, coordinate with agency teammates, and support community needs. The role focuses on people development and process improvement within a customer-focused insurance setting.

Ideal candidates have prior service leadership experience, strong communication, and a willingness to obtain insurance licenses, with opportunities for internal growth and advancement.

Qualifications

• Must have prior customer service experience.
• Prior management experience highly preferred.
• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Willingness to obtain insurance licenses.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Job description

State Farm in Monument, Colorado is seeking a Customer Service Manager to drive exceptional service, coordinate with agency teammates, and support community needs. The role focuses on people development and process improvement within a customer-focused insurance setting.

Ideal candidates have prior service leadership experience, strong communication, and a willingness to obtain insurance licenses, with opportunities for internal growth and advancement.