Customer Service & Office Admin Specialist

FrontLine® Bldg. Products Inc.; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Health Savings Account option

Life & disability insurance

Paid time off

Holidays

Employee discounts

Job summary

The Bay Family of Companies in Green Bay, WI is seeking a Customer Service Representative responsible for customer service, office administration and sales support. The role will support both our Green Bay location and assist our Medford location.

You will handle front desk duties, data entry, order tracking, and carrier coordination while maintaining strong communication and organization. A HS diploma and office experience are preferred; MS Office proficiency is recommended.

Qualifications

• High school diploma or equivalent is required.
• At least one year of office experience preferred.
• Exceptional communication and organizational skills.
• Experience working with Microsoft Office Products is preferred.

Responsibilities

• Answer phones and route to the appropriate person; maintain file organization.
• Enter data and import quotes into the computer system.
• Generate BOLs using RedWood; contact carriers to schedule pickups.
• Confirm order status, shipments, and delivery dates to customers.
• Perform other duties as assigned.

Skills

Office experience

Microsoft Office

Communication skills

Organization skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Bay Family of Companies in Green Bay, WI is seeking a Customer Service Representative responsible for customer service, office administration and sales support. The role will support both our Green Bay location and assist our Medford location.

You will handle front desk duties, data entry, order tracking, and carrier coordination while maintaining strong communication and organization. A HS diploma and office experience are preferred; MS Office proficiency is recommended.