Customer Service Rep

FrontLine Bldg Products Inc; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

HSA option

Life & disability insurance

Paid time off

Employee discounts

Job summary

The Bay Family of Companies is seeking a Customer Service Representative to join our Green Bay, WI location, supporting both customer service and office administration while assisting our Medford location.

You will handle phones, data entry, quotes, scheduling pickups, and communicating order statuses. This role requires strong communication and organizational skills with proficiency in Microsoft Office.

We offer a comprehensive benefits package and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• One year of office experience preferred.
• Exceptional communication/organizational skills.
• Experience working Microsoft Office Products preferred.

Responsibilities

• All general office administrative functions including answering phones and routing to the appropriate person, filing, and general office organization.
• Enter data and import quotes into the computer system.
• Generate BOLs using RedWood and contact carriers to schedule pick-ups.
• Confirm order status, shipments, and delivery dates and times to customers.
• Will be required to perform all other duties as assigned.

Skills

Strong communication

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

The Customer Service Representative position will be responsible for customer service, office administration and sales support. This person will work out of our Green Bay location but will be assisting our Medford location.

Responsibilities

• All general office administrative functions including answering phones and routing to the appropriate person, filing, and general office organization.
• Enter data and import quotes into the computer system.
• Generate BOLs using RedWood and contacts carriers to schedule pick-ups.
• Confirm order status, shipments, and delivery dates and times to customers.
• Will be required to perform all other duties as assigned.

Requirements

Qualifications

• High school diploma or equivalent, required.
• One year of office experience, preferred.
• Exceptional communication/organizational skills.
• Experience working Microsoft Office Products, preferred.

Benefits

At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.

• Health benefits to include medical, dental and vision insurance. A wellness program with incentives.
• Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.
• Work-Life balance supported by a generous amount of paid time off and holidays to recharge.
• Additional perks include employee discounts, company events and recognition programs.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***