Front Desk & Multi-Dept Admin Specialist

Resilient Martin Group; Green Bay (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

H.J. Martin and Son is seeking an administrative professional to perform office support at its Green Bay, WI headquarters. The role requires experience with computers/software, strong communication, and the ability to multi-task as part of a team.

Responsibilities include answering phones, greeting customers, routing calls, coordinating mail and deliveries, supporting multiple departments, and assisting with COI organization and departmental tasks as assigned.

Qualifications

• Experience working in the construction industry is preferred.
• Proficient in Microsoft Suite, including Word and Excel.
• Attention to detail, ability to multi-task and prioritize work, follow through on requests and take initiative and meet deadlines.
• Excellent communication and organizational skills.
• Strong analytical and problem-solving ability.

Responsibilities

• Phone Support
• Provide general office support, including answering phones, and greeting all customers
• Develop a deep knowledge of each department and who the key employees are, so calls are properly directed
• Understand the shipping/receiving hours and contacts for all various buildings on campus to direct phone inquiries
• Manage calls for non-local companies throughout the Midwest
• Customer & Guest Support
• Serve as the first point of contact for customers, to qualify customers and guide them to the appropriate next step
• Ensure continuous coverage of the front desk
• Check in flooring reps on the iPad
• Clerical Support
• Manage and pick up all incoming/outgoing mail
• Coordinate delivery of packages and deliveries that arrive at the front desk
• Distribute miscellaneous paperwork throughout the building
• Make sure the Neenah delivery items are ready for delivery
• Make shipping labels and prepare deliveries for UPS and FedEx
• Backup for taking deposits or final payment
• Manage the store schedule
• Monitor and review material only jobs
• Package and ship samples
• Support Other Departments
• Provide general support to leadership, team members, and departments as assigned
• Back up coverage for Administrative Assistants are away from their desk or on vacation
• Assist with Certificate of Insurance (COI) organization
• Assist Merchandising Manager with various tasks
• Assist Marketing with various tasks

Skills

Phone Support

Customer Service

Communication

multitasking

Attention to detail

Organizational skills

Team player

Problem-solving

Tools

Microsoft Word

Microsoft Excel

Job description

H.J. Martin and Son is seeking an administrative professional to perform office support at its Green Bay, WI headquarters. The role requires experience with computers/software, strong communication, and the ability to multi-task as part of a team.

Responsibilities include answering phones, greeting customers, routing calls, coordinating mail and deliveries, supporting multiple departments, and assisting with COI organization and departmental tasks as assigned.