Customer Service Rep

FrontLine® Bldg. Products Inc.; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Health Savings Account option

Life & disability insurance

Paid time off

Holidays

Employee discounts

Job summary

The Bay Family of Companies in Green Bay, WI is seeking a Customer Service Representative responsible for customer service, office administration and sales support. The role will support both our Green Bay location and assist our Medford location.

You will handle front desk duties, data entry, order tracking, and carrier coordination while maintaining strong communication and organization. A HS diploma and office experience are preferred; MS Office proficiency is recommended.

Qualifications

• High school diploma or equivalent is required.
• At least one year of office experience preferred.
• Exceptional communication and organizational skills.
• Experience working with Microsoft Office Products is preferred.

Responsibilities

• Answer phones and route to the appropriate person; maintain file organization.
• Enter data and import quotes into the computer system.
• Generate BOLs using RedWood; contact carriers to schedule pickups.
• Confirm order status, shipments, and delivery dates to customers.
• Perform other duties as assigned.

Skills

Office experience

Microsoft Office

Communication skills

Organization skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Description

The Customer Service Representative position will be responsible for customer service, office administration and sales support. This person will work out of our Green Bay location but will be assisting our Medford location.

Description

The Customer Service Representative position will be responsible for customer service, office administration and sales support. This person will work out of our Green Bay location but will be assisting our Medford location.

Responsibilities

• All general office administrative functions including answering phones and routing to the appropriate person, filing, and general office organization.


• Enter data and import quotes into the computer system.


• Generate BOLs using RedWood and contacts carriers to schedule pick-ups.


• Confirm order status, shipments, and delivery dates and times to customers.


• Will be required to perform all other duties as assigned.

Requirements

Qualifications

• High school diploma or equivalent, required.


• One year of office experience, preferred.


• Exceptional communication/organizational skills.


• Experience working Microsoft Office Products, preferred.

Benefits

At The Bay Family of Companies, we believe in taking care of our employees. We offer a comprehensive and competitive benefits package designed to support the health and well-being of our employees & their families.

• Health benefits to include medical, dental and vision insurance. A wellness program with incentives.


• Financial security with a 401(k) with a generous company match, a Health Savings Account option, and life & disability insurance for unexpected events.


• Work-Life balance supported by a generous amount of paid time off and holidays to recharge.


• Additional perks include employee discounts, company events and recognition programs.

***This employment advertisement is not applicable to individuals who reside in the states of California or Colorado.***