Customer Service Manager - State Farm Agent Team Member Medford

Carinne Leisey-Gulati - State Farm Agent; Medford (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance Bonus

Paid Time Off

Job summary

Carinne Leisey-Gulati - State Farm Agent in Medford, OR is seeking a Customer Service Manager to lead the agency's service team and ensure exceptional customer experiences. You will coordinate with the rest of the agency, resolve inquiries, and help communities served. This role offers growth opportunities for driven, sales-minded candidates.

The position emphasizes customer focus, empathy, and the ability to train staff while managing daily operations and policy adherence.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Team management

Job description

Full Time in Medford

Replies within 24 hours

• Bonus based on performance
• Paid time off

ROLE DESCRIPTION

As a Customer Service Manager - State Farm Agent Team Member with Carinne Leisey-Gulati - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $45,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.