Customer Service Representative - State Farm Agent Team Member Cottage Grove - OR

Mike Contreras; Cottage Grove (OR); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Group life insurance

Licensing reimbursement

Job summary

Mike Contreras State Farm Agent is hiring a Customer Service Representative for a full-time role in Cottage Grove, Oregon. You will deliver exceptional customer experiences, handle inquiries, and coordinate with the agent team to support the community.

Ideal candidates have strong communication and interpersonal skills, a detail-oriented mindset, and prior customer service experience. Employment includes benefits such as a 401(k), licensing reimbursement, and paid time off based on hours worked.

Qualifications

• Customer service mindset with a proactive approach to inquiries and issues.
• Clear, respectful communication with clients and team members.
• Attention to detail in record keeping and follow-ups.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail oriented

Multitask

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Cottage Grove - OR

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2025 and currently lead a team of three. I spent 20 years owning and operating businesses before transitioning into the insurance industry as a State Farm team member and eventually becoming an agent. I’m a Fresno State graduate, and outside of work, I enjoy adventure - everything from mountain climbing to scuba diving.
Our agency is proud to support local youth and high school sports programs and enjoys staying connected to the families in our area.
Our agency offers a 401(k), group life insurance, licensing reimbursement, and paid time off based on hours worked. Work-life balance is a major priority here. We’re a family-friendly and dog-friendly office, and we understand that family comes first. We offer flexibility when team members need time away, whether paid or unpaid.
Our culture is fun, competitive, and supportive. We celebrate team wins with breakfasts, donuts, Starbucks, and other small rewards, and our weekly team meetings help us stay connected and continue learning together. I’m looking for someone who is coachable, competitive, great with people, and willing to step outside their comfort zone to grow.

• group life insurance
• licensing reimbursement
• paid time off based on hours worked

ROLE DESCRIPTION

As a Customer Service Representative with Mike Contreras - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.