Customer Service Manager - State Farm Agent Team Member

LIndsay Ellis - State Farm Agent; Weatherford (TX); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Commission/Bonus

PTO (vacation and sick days)

Advancement opportunities

Signing bonus

Job summary

Lindsay Ellis - State Farm Agent in Weatherford, Texas seeks a Customer Service Manager to join their team. The role focuses on value-based conversations and delivering a remarkable customer experience in a fast-paced environment.

Responsibilities include building customer relationships and providing prompt service on inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claims and billing. Compensation includes salary plus commission/bonus.

Qualifications

• Excellent communication in writing and speaking.
• People-oriented with strong interpersonal skills.
• Good organizational and multi-tasking abilities.
• Self-motivated and proactive in solving problems.
• Able to relate to customers and manage relationships.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including inquiries on insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Skills

Excellent communication

People oriented

Organizational skills

Self-motivated

Proactive problem solving

Multi-tasking

Customer relations

Tools

Windows

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency
• Signing Bonus up to $1000

Requirements

• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Proactive in problem solving
• Experience in a variety of computer applications, particularly Windows
• Ability to multi-task
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Compensation: $30,000- $60,000

Seeking Currently Licensed Applicants Only

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Weatherford, Texas.
• Our office is open 8am-5pm.
• We currently have 5 team members at our agency.

This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.