Customer Service Manager | Paid Time Off + Performance Bonus

Carinne Leisey-Gulati - State Farm Agent; Medford (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Performance Bonus

Paid Time Off

Job summary

Carinne Leisey-Gulati - State Farm Agent in Medford, OR is seeking a Customer Service Manager to lead the agency's service team and ensure exceptional customer experiences. You will coordinate with the rest of the agency, resolve inquiries, and help communities served. This role offers growth opportunities for driven, sales-minded candidates.

The position emphasizes customer focus, empathy, and the ability to train staff while managing daily operations and policy adherence.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service

Leadership

Communication

Problem solving

Team management

Job description

Carinne Leisey-Gulati - State Farm Agent in Medford, OR is seeking a Customer Service Manager to lead the agency's service team and ensure exceptional customer experiences. You will coordinate with the rest of the agency, resolve inquiries, and help communities served. This role offers growth opportunities for driven, sales-minded candidates.

The position emphasizes customer focus, empathy, and the ability to train staff while managing daily operations and policy adherence.