Customer Service Manager - State Farm Agent Team Member

John Proctor State Farm Insurance; Portland (OR); On-site; USD 42,000 - 62,400; Full time

Benefits offered by this job

Health benefits

Paid time off

Profit sharing

Growth opportunities

Job summary

John Proctor State Farm Insurance is looking for a Customer Service Manager to join their team in Portland, Oregon. The ideal candidate should be a motivated self-starter with excellent interpersonal and communication skills, detail-oriented, and enthusiastic about the role of insurance products.

This role offers a competitive salary plus commission, along with health benefits, profit sharing, and growth potential within the agency. Bilingual proficiency in Spanish is required.

Qualifications

• Must have excellent interpersonal and communication skills.
• Detail-oriented and people-oriented; enthusiasm for insurance products is essential.
• Bilingual in Spanish is required.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service for inquiries.
• Educate customers about insurance options based on their needs.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Customer-focused

Bilingual (Spanish)

Education

Property and Casualty license

Life and Health license

Job description

Responsive recruiter

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive:

• Salary plus commission/bonus
• Health benefits
• Profit sharing
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Detail oriented
• Property and Casualty license (must have currently)
• Life and Health license (must have currently)
• Spanish Speaking Bilingual required

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $42,000.00 - $62,400.00 per year