Customer Service Manager - State Farm Agent Team Member Marlton - NJ

Chris Johnson Ins Agency Inc; Marlton (NJ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

The Chris Johnson State Farm Agency is seeking a Customer Service Representative in Marlton, NJ. This role focuses on delivering exceptional customer service, coordinating with the agency team, and supporting community members with their insurance needs.

We offer growth opportunities for driven, sales-minded individuals and a collaborative work environment with standard industry benefits.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service leadership

Team management

Communication skills

Problem solving

Job description

Full Time in Marlton - NJ

• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

ROLE DESCRIPTION

As a Customer Service Rep with The Chris Johnson State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

QUALIFICATIONS

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.

Compensation $40,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.