Customer Relations Representative - State Farm Agent Team Member

Teridigrande; New Jersey; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Morris Plains, NJ is seeking a Customer Relations Representative to enhance customer experiences and support a successful team. The ideal candidate is warm, personable, and enjoys connecting with others while managing inquiries and resolving issues. This role offers opportunities for internal growth and includes a competitive salary range from $45,000 to $55,000 annually along with great benefits including health insurance and flexible schedules.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Morris Plains - NJ

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2010 and is made up of a dedicated team of five full-time and one part-time team member. I’ve spent my entire 39-year career in the insurance industry (32 of those years with State Farm), and I still love what I do every day. I bring energy and enthusiasm into the office, creating a workplace that’s upbeat, supportive, and team-oriented. We’re a family here, everyone genuinely enjoys working together and celebrating each other’s wins. Community involvement is a big part of who we are. We’re active in local events, support area businesses, and make it a priority to give back. I also encourage my team to get involved in causes that matter to them, because when we lift up our community, we all win. We offer great benefits including a Simple IRA, health coverage, and plenty of cash incentives and team events to keep things fun and rewarding. When it comes to hiring, I believe you can teach insurance — but not personality. I’m looking for warm, personable, and outgoing individuals who bring positive energy to the office and enjoy connecting with people. If that sounds like you, you’ll fit right in with our close-knit team.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Teri Digrande - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $45,000.00 - $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.