Customer Service Manager - State Farm Agent Team Member

Baille Barbour - State Farm Agent; Erie (CO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Baille Barbour - State Farm Agent is seeking a Customer Service Manager in Erie, Colorado. This role involves generating exceptional client experiences and managing customer inquiries effectively.

The ideal candidate will have 2+ years of customer service experience and strong communication abilities. There are opportunities for performance-based bonuses and internal growth.

Qualifications

• 2+ years of experience in customer service.
• Ability to become licensed in required insurance certifications.
• Excellent oral and written communication skills.

Responsibilities

• Answer and route phone calls, emails, and text messages.
• Manage customer claims and take billing questions.
• Handle escalated customer complaints and issues.

Skills

Customer service

Communication skills

Problem-solving abilities

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Role Description

As a Customer Service Manager with Baille T Barbour State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer and route phone calls, emails, and text messages.
• Manage customer claims
• Take payments and answer billing questions
• Assist with assorted office tasks, such as ordering supplies, booking appointments, paying bills, managing paperwork, etc.
• Handle escalated customer complaints and issues.
• Maintain an accurate customer database.
• Review coverage with customers and process requested changes.

Qualifications

• 2+ years of experience in customer service
• Ability to become licensed in Property, Casualty, Life, Health, and other required licenses and certifications
• Excellent communication and problem-solving abilities.
• Excellent oral and written communication skills.