Customer Service Manager - State Farm Agent Team Member

Vernondonovan; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Paid time off

Training & development

Job summary

Vernondonovan is seeking a Service Manager to enhance customer experiences and support agency growth. In this role, you will oversee the customer service team, manage relations, and implement policies.

The ideal candidate should have over 5 years of customer service experience, including 2 years in a managerial position, alongside leadership and communication skills. This position promises growth opportunities for passionate, sales-minded individuals who excel in a team environment.

Qualifications

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Customer service skills

Leadership skills

Communication skills

Problem-solving abilities

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Paid time off
• Training & development

Role Description:

As a Service Manager with Vernon Donovan State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Qualifications:

• 5+ years of experience in customer service, with 2+ years in a managerial role.
• Leadership and organizational skills.
• Communication and problem-solving abilities.