Customer Service Representative - State Farm Agent Team Member

Brendawagner; Harrisburg, Northern (Dauphin County, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

License Paid by Agency

Simple IRA

Health insurance

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Brenda Wagner - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service within a supportive agent team. You will respond to inquiries, update policies, process claims, and maintain detailed records while helping clients navigate their insurance needs.

The role emphasizes customer-focused care, teamwork, and potential internal growth for driven individuals, with opportunities for advancement and a flexible schedule.

Qualifications

• Excellent communication and interpersonal abilities.
• Attention to detail and ability to multitask in a fast-paced environment.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Spanish (bilingual)

Job description

Benefits:

• License Paid by Agency
• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brenda Wagner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.