Customer Service Representative - State Farm Agent Team Member

Janna Bidlack - State Farm Agent; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance bonus

Flexible schedule

Advancement opportunities

Training & development

Job summary

Janna Bidlack - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support for policyholders in the local community. The role focuses on accurate policy information, timely responses, and coordinated teamwork within the agency environment.

The position emphasizes customer focus, empathy, and the potential for internal advancement for driven, sales-minded individuals.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service

Job description

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Janna Bidlack - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.