Customer Service Manager - State Farm Agent Team Member

David Giarratano - State Farm Agent; East Stroudsburg (Monroe County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Training & development

Opportunities for career growth

Supportive and inclusive company culture

Job summary

David Giarratano - State Farm Agent is looking for a Customer Service Representative in East Stroudsburg, PA. In this role, you will respond to customer inquiries via phone, email, and chat, while efficiently resolving issues and maintaining accurate records.

Ideal candidates possess excellent communication skills, a PA/NJ Property and Casualty Producers license, and a strong problem-solving ability. Join us to create exceptional customer experiences together!

Qualifications

• In depth background check verifying clear criminal history.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues with empathy and efficiency.
• Collaborate with internal teams to enhance service quality.
• Maintain accurate records of customer interactions.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Previous customer service experience

Education

PA/NJ Property and Casualty Producers license

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Training & development

Are you passionate about delivering exceptional customer experiences? Join our dynamic team and help us build lasting relationships with our customers!

Role Description

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Troubleshoot and resolve customer issues with empathy and efficiency
• Collaborate with internal teams to enhance service quality
• Maintain accurate records of customer interactions

Qualifications

• In depth background check verifying clear criminal history
• PA/NJ Property and Casualty Producers license
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Previous customer service experience

Why Join Us

• Competitive salary and bonus package
• Opportunities for career growth and development
• Supportive and inclusive company culture

Ready to make a difference? Apply now by sending your resume and cover letter to [e-mail] with the subject line Customer Service Application

Let’s create exceptional customer experiences together!