Customer Service Manager - State Farm Agent Team Member

Claudia Salas - State Farm Agent; Dallas (TX); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Paid time off

Growth potential

Commission/Bonus

Job summary

Claudia Salas - State Farm Agent in Dallas, Texas, is seeking an outgoing and customer-focused individual. This role involves establishing customer relationships and providing friendly service, responding to inquiries about insurance products.

We offer a compensation range of $15.00 to $19.00 per hour plus commission, along with paid time off and growth opportunities. Candidates should possess excellent communication skills and be dedicated to serving customers.

Qualifications

• Must be able to obtain Property and Casualty license.
• Must be able to obtain Life and Health license.
• Ability to pass a clear criminal background check.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Excellent communication skills

Self‑motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Ability to work in a team

Ability to effectively relate to a customer

Education

Property and Casualty license

Life and Health license

Job description

Position Overview

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. This includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.

Benefits

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential / opportunity for advancement within the agency
• Compensation: $15.00 - $19.00 per hour

Qualifications

• Excellent communication skills – written, verbal and listening.
• Self‑motivated.
• Detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Ability to work in a team environment.
• Ability to effectively relate to a customer.
• Property and Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).
• Ability to pass a clear criminal background check.

Agency Details

• Mission: Help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Location: Irving, Texas.
• Languages: Spanish.

Employment Status

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. The agent’s employees are not employees of State Farm.